JRL International Limited (hereafter: 'JRLite', 'we', 'us' or 'ours')  takes your privacy very seriously. This privacy statement (hereinafter 'statement') contains information about which personal data we collect from you, how we use it and why we need it.

Which personal data do we collect?

The personal data we collect varies according to the purpose of the collection and the product or service we provide to you. In most cases we obtain your personal data directly from you. For example, if you enter into an agreement with us, if you visit our websites, fill out a form on our website, when you give us your business card or when you provide us with information during (telephone) calls and e-mail contact. In general, we may collect the following types of personal data directly from you:

     ♦ personal contact details, such as your name, email address, physical address and telephone numbers;
     ♦ communication with us that may include details of (chat)conversations and other contacts with our customer service desk;
     ♦ payment information for purchases, such as your invoice name, billing address and payment details such as your credit card details or bank account number;
     ♦ product warranty information, such as your e-mail address and proof of purchase of products;
     ♦ any other information that you provide directly to us.
Besides the foregoing, we can obtain your personal data in other ways, for example via (public) registers (such as the Commercial Register of the Chamber of Commerce) or from public sources and websites. We may also collect personal data about you indirectly when:
     ♦ you share content via social media pages, websites or apps with regard to our products or services in response to our promotional material on social media;
     ♦ we get to know or collect personal data about you by taking note of information collected through other websites (for example, we may place an advertisement on a third-party website and then, when you click on it, we receive information about you and other visitors of that website, with which we can then measure the reach and success of that advertisement).

For which purpose do we process your personal data?

In all relationships we enter into, personal data is required to ultimately provide the best possible service and cooperation. More specific, we may collect, hold, use your personal data in order to:

     ♦ process your payments when you purchase products from us, pass on your order status to you, process your questions and requests and handle any warranty claims and complaints; 
      ♦ answer your questions or contact you to respond to your questions and/or requests;
      ♦ to further develop and optimize our services, products, methods of communication and the functionalities of our websites;
      ♦ to verify the identity of persons who contact us by electronic way, by telephone or otherwise;
      ♦ to manage our day-to-day operations in connection with your participation in our application process, promotional activities or your request;
      ♦ to meet our quality assurance and internal training needs in this context;
      ♦ to offer you as a costumer personalized products, messages and tips about products directly, but also through campaigns via social media based on your interests an consent recorded on our websites;
      ♦ get a good overview of the interests, wishes and changing needs of customers to improve our websites, current products and services and/or to develop new products and services.
In addition, we may need your personal data in connection with legal obligations or a connection with legal obligations or a contractual relationship that we have with you. When we collect and use your personal data for the above or other purposes, we will inform you of thereof before or during the collection of this personal data. If applicable, we will always ask you for your consent for the processing of your personal data.

Social Media

We like to go into dialogue with our customers and visitors about our organization, products and/or services through the web and (our own) social media channels. Our goal with this is to provide useful and relevant information and/or answer questions asked via social media. To accomplish this we follow the internet and social media channels, such as Twitter, Facebook and LinkedIn. It is possible that when we answer questions, participate in feeds and respond to comments, we will record (personal) data. These are processed in accordance with this statement. We are not responsible for the handling of personal data by other participants in social media channels. 

Security of your personal data

We take appropriate security measures to limit abuse of, and unauthorized access to, your personal data. For example, we ensure you that the access to your personal data is limited to a limited group of people who strictly need-to-know, that access to your personal data is protected and that our security measures are regularly checked and updated. Furthermore, among other things, we make use of the following security measures: access controls on laptops and systems, the use of firewalls and the security of network connections and servers.

Sharing your personal data

Your personal data will not be sold, shared or disclosed to third parties in any other way than described in this statement. It is possible that we may share your personal data if required by law and/or government authorities. We only share your personal data with affiliates and organizations that provide sufficient safeguards with regard to your personal data, that protect this data and that comply with applicable privacy laws and regulations in the same or similar manner as we do. Besides that, your personal data will be shared (only for the purposes as described in this statement) with external service providers who provide services such as: data analysis, hosting websites, processing of payments/invoices, order execution, CRM, provision of information technology and associated infrastructure, customer services, e-mail, identity management, event management, checks, marketing etc. Finally, your personal data can be provided to extern sponsors of games and similar promotions.

Cookies and other technologies

We may collect your personal data through cookies and other technologies. This may be the case when you view our online promotions or visit our websites or third-party websites. For more information about the use of cookies, we refer you to our cookie statement.

How long do we keep your personal data?

We do not keep your personal data longer than necessary for the purpose for which we collected and recorded it. If there is a legal retention obligation or a retention period applicable based on professional or conduct rules, we will adhere to those terms.

Complaints 

Please feel free to contact us in case of complaints about our processing of your personal data. In case of a complaint, we ask you to contact us via the contact details as included below.

Amendments

We reserve the right to change to this statement. We therefore advise you to regularly check whether this statement has been amended 

Contact

For comments, questions or complaints about this statement or our processing of your personal data, please contact us via info@jrlite.com, contact number: +86 755 21601337.  Address: Add: No.501 Bldg 3  Fantasia MIC Plaza, Nanshan Distrct, Shenzhen, 518067 China

Version

This statement was last modified on the 10th of June 2020.